Shipping & Returns

+ Shipping+

Ekokids products are dispatched, from the Mid North Coast, usually within two working days of purchase, via a Courier Service, Australia Wide.
Please consider a longer delivery to some regional areas may occur .
We do a relative small run, so if a product is out of stock, please allow 2-4 weeks for manufacture and delivery.

+ Return Policy +

If you wish to return a product for a refund or store credit (minus the shipping costs) you must notify your intention within 48 hours, of receiving the product. And send it to Ekokids In within 10 days time frame, from when you received the goods.

+ Change of Mind +

We know you’ll love our products, but if you do change your mind:
Ekokids products must be returned in original condition with packaging, stickers, labels, etc. Products must not have been used.
Please contact us at hola@ekokids.com.au with your invoice number and reason of return in your email.
Ekokids In is not liable for any damaged or lost products being returned.
We recommend that you use a registered mail, when returning the goods, for tracking purposes.
Only store credits will be issued for change of mind, no shipping costs are included in refund.

+Faulty Product +

If a product arrives damaged or faulty, please notify us as soon you receive the damage item, and send an image/ photo of the products so we can discuss replacement or refund options.
Contact email:
hola@ekokids.com.au